| Item | Policy |
| Upfront fee | $2,000 paid before dispatch or urgent work begins. |
| Engineering | Quoted separately after the part, CAD file, or scan requirements are reviewed. |
| Printing | Quoted separately based on material, size, time, urgency, and risk. |
| CAD file available | We can review printability and help build the part from your STL, 3MF, STEP, or CAD file. |
| No CAD file | We may scan, measure, reverse engineer, and create a replacement model if feasible. |
| Safety critical parts | Not accepted unless separately engineered, certified, and approved under written scope. |